#on-shift-coaching

i coached lily today on not eating during shift and communicating throughout as well!

I coached Micah today on putting table markers, and names for dine in orders. He was getting confused with upstream.

Hi guys! August 29th I coached Hannah Young on not stacking fries while bagging orders.

Hi guys! Ashley forgot to put sugar in one of the lemonade buckets! theres still 3 other buckets of lemonade in the fridge. we are unsure how many people were served lemon water… and which buckets are made accurately

I coached Ellie and Lily today, making sure they dont wear hoop earrings on shift!

I talked with Jonathan today, to make sure curbside orders aren’t taking longer than 4-5 mins. Talked to him about the importance orders going out quickly after they are bagged, customer satisfaction making sure their food doesn’t get cold in any way! he said he will work on his speed next time he is curbside :)

Let’s keep using this channel team! I know we do a lot of on shift coaching /teaching so I’d love to see your coachings in here so we can keep the team accountable. :) thank you! Please reply with an emoji to this message

I coached Hannah Young to greet guests when coming in & not leave her register without letting someone know/ having coverage

Thank you Diva!

Today, I coached Hannah and Jonathan because they were both wearing hoop earrings.

This is the second time this week that I’ve had to coach Jonathan about why hoop earrings aren’t allowed.

Coaches! Our coaching focus for this week is going to be iced coffee!! Chick-fil-A has updated the way we make them. Customer feedback about coffees not being mixed is part of why it’s different now. Also please make sure ice is always going first into the cup. I put a printout for the new method on the manager stand. And if you need extra, they will be in my box :) thank you! Please react with an emoji so I know you saw this message.

Hi guys!

So ive noticed whenever i grab the mopit to clean through my shift that its always empty/water needs to be dumped out.

Can we assure that we are showing team members how to properly take care of it. Filling it up and emptying it out after every use!

This will prevent the mopit from smelling bad, and will help last longer 😄 💗

Coached lili on double checking if it’s dine in or carry out when taking orders.

Coached Keren AND Hannah Young on register - putting table markers and clothing descriptions

Someone forgot to put a trash bag in the big liners!! If we can remind team members to double bag pls

Hi! ive noticed that a lot of order takers keep making dine in orders and putting them as carry-out, vise-versa.

Can we please try to remind order takers if we catch the mistake, its hard for the bagger(s) to know where the order is going

hi guys! can we please remind team members to throw out empty cardboard boxes :)

hi! today I coached Hannah Young on hair (she had her hair partially up) as well as not wearing hoops on shift!

Hey guys! Here’s a couple updates about the focus areas for training :)

Sarahi did really well on drinks/register yesterday and I believe she could be moved out of yellow to green for drinks and core 4! She engages with the guests well and keeps a smile on her face while intensively listening to them!

Sammie also did very well bagging yesterday, asking questions and communicating. I believe she deserves to be moved out of yellow on bagging as well!

Thank you!

I coached Cam about not messing around with the iPads on shift

Hey guys! Today Sammie made a comment in front of customers using a sensitive word that isn’t appropriate at chick fil a. I was able to turn the interaction around but I wanted make you guys aware that these side comments are happening and to be alert if you hear anymore.