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This question comes up a lot & is something I've unfortunately personally dealt with - Any tips for collecting outstanding payments from a client without burning the bridge?
This is tough. After you've sent a couple friendly emails, I always prefer a phone/video call as a reset. We tend to be unhinged via email and live conversations are a good way to get to the bottom of things. If this is a client you're doing recurring work for, you can withhold delivering further work until you're paid for previous work OR you can include unpaid invoices to your next invoice.
Great tip! I'd never thought about hopping on a call but that could definitely help
For clients that have purchasing/procurement departments, I always suggest a phone call and I also suggest having a point person in purchasing/procurement so you can figure out what the hold up in payment is.