matthew cagatao

#borrow-loan - November 12, 2025 at 02:38 AM

sports arena borrowed:
1 box of ice cream
1/2 case of shake base

#borrow-loan - October 26, 2025 at 03:17 AM

we borrowed one bottle of degreaser from sports arena

#hospitality-training - October 23, 2025 at 05:26 AM

Hey squad, I coached dylan on drinks today! He handled drinks pretty well today considering we were down a person. We went through the entire drinks pathway and was able to learn how to make to lemonade/teas + print labels! He knows the difference between third party and in person/mobile orders which means he properly lids/ push in the labels on the lids properly! We learned how to pre close entire drink station, change shake base, and add increments of ice cream. Overall 4/5!

#borrow-loan - October 20, 2025 at 11:40 PM

we borrowed one box of blueberries from sports arena

#hospitality-training - October 14, 2025 at 05:16 AM

Hey team! I trained Dylan on his first dining room today!
I trained him through the new and updated pathway and went over everything in the first module for dining room. We went over Second Mile Service, HEARD, Winning Hearts Every Day, "Jump n serve", and being proactive not reactive. Although it was a slow day, he was able to grasp the fundamentals of dining room especially with hospitality. He had more time for deliberate practice on table touching and making sure everything was nice and tidy. We also went over checking bathroom every 15 minutes. We also closed together on bathrooms so we went down the checklist to make sure everything was touched upon and did not forget anything. On his first day, I'm impressed on his eagerness to help out others and being proactive when dining room was spotless. Overall 4.5/5!

#facilites-maintance - September 23, 2025 at 01:30 AM

Cleaned it!

#borrow-loan - September 21, 2025 at 01:45 AM

Sports Arena borrowed 3 rolls of toilet paper

#hospitality-training - September 21, 2025 at 12:24 AM

What's goodington team!! Yesterday I trained/refreshed Alex on menu/register. Her core 4 were spot-on and already proficient on remembering how POS works! I informed her about the wait for grilled items and strips which may take up to 5 minutes longer than usual. While her customer service were great and making conversation with customers made them feel welcomed, I noticed she would just stand near register/talk to other coworkers. I would encourage her that talking with coworkers is great but making sure that we are being productive on shift such as cleaning our area. I would like to also emphasize jumping in and serving especially if other stations need help (i.e. serving or making drinks). Overall 3.5/5!

#hospitality-training - September 18, 2025 at 05:30 AM

Hello team :D I trained Alex on drinks today! Refreshed on how to make lemonade and diet lemonade and on how to make specialty drinks. Her experience already made the training much easier and there was not much to work on. Also reminded her the importance of making sure to push in the bubble on top of the lids of each drink to clearly identity what type of drink it is. She kept up with most of the orders and was able to keep her station clean and stocked! 4.5/5!

#hospitality-training - September 16, 2025 at 05:29 AM

Hey squad! I trained Alex today on dining room today! Did a quick run through on pathway and was able to refresh her memory about the importance of hospitality and going the second mile! I emphasized the importance of making sure everything looks neat and tidy, especially making sure trashes are not overflowing to make things look perfect! Showed her the locations of all the necessary items to clean dining room like the trash bags and cleaning supplies. Also told her to bring out the trash bin from boh instead of dragging/carrying the trash through the patio to take out the trash for easier and efficient cleaning. Her table touch-ins were spot on as well and her ability to interact with the guests was phenomenal. Overall her performance was great since she had prior experience! 4.5/5!!