#hospitality-training

Hey team! I trained Dylan on his first dining room today!
I trained him through the new and updated pathway and went over everything in the first module for dining room. We went over Second Mile Service, HEARD, Winning Hearts Every Day, "Jump n serve", and being proactive not reactive. Although it was a slow day, he was able to grasp the fundamentals of dining room especially with hospitality. He had more time for deliberate practice on table touching and making sure everything was nice and tidy. We also went over checking bathroom every 15 minutes. We also closed together on bathrooms so we went down the checklist to make sure everything was touched upon and did not forget anything. On his first day, I'm impressed on his eagerness to help out others and being proactive when dining room was spotless. Overall 4.5/5!