#tech-stack

Interesting as we have been looking at RichPanel and we are on Gorgias.

The issue we have with Gorgias is if a customer sends multiple tickets through it bumps their ticket to the back of the queue and ultimately means longer response time...have you guys come across this and is there a way of fixing it? Gorgias have said their isnt? which seems fundamental in having a customer services platform that flags tickets that are urgent/people emailing multiple times?