#ask-the-community

Thread

Frederick Stokkelaar January 20, 2025 at 01:24 PM

Hey all, wondering what kind of activities worked for you all well to bring returns down? We offer another item or 30% cashback and keep the current item. This had a positive effect for us, but still exploring other opportunities

Patrick Crowley January 20, 2025 at 02:24 PM

I read recently about implementing return fees around specific behaviours - have you looked into anything like this?

Patrick Crowley January 20, 2025 at 02:25 PM

...People ordering multiple sizes was the example given

Vince Ruiter January 22, 2025 at 08:27 AM

Depending on the product ofcourse, we have repair kits and other commonly broken parts in stock. Sending a part is cheaper than returning the product.

Also your manufacturer will likely send parts for free