#ask-the-community

Thread

Willem van den Eertwegh January 28, 2025 at 10:13 AM

Hello everyone,
We are currently working on improving our customer service, and my Customer Service Manager is looking for people in similar roles to brainstorm with and gather more insights.
Is there anyone with a customer service manager that would be open to connect and share insights? He would greatly appreciate learning from your experiences.
Thank you in advance!

Kasper - LABFRESH January 28, 2025 at 10:47 AM

Actually I think my CS manager is ready for it. She has been in the role for 5 months now I think, and there are 6 student workers in her team.

Anders Reckendorff January 28, 2025 at 11:14 AM

@Willem van den Eertwegh can connect you to our Head of Retention and CX - he has a team of 12 people managing them both on-site and remote. We get around 300 tickets a day.

Fred - Out'n'About January 28, 2025 at 06:27 PM

Same happy to connect you. We are more like 100 tickets per day. 3 team members in South Africa.