#ask-the-community

Thread

Andrew Dowley June 05, 2025 at 08:26 AM

Has anyone had issues getting money out of PayPal? It seems this week they've decided they don't like transferring to Starling bank accounts..... It's worked for years in the same way previously.....

Isobel Ridley - Lavender Hill Clothing June 05, 2025 at 08:48 AM

We haven’t encountered this and we use Starling too, but sometimes we have to refresh the page a couple of times before the transfer goes through.
On another note, has anyone managed to set up payouts in multiple currencies- I’ve tried a couple of times but I don’t seem to be able to add more than one bank account to the payout section.

Martijn Bohncke June 05, 2025 at 09:02 AM

You can only get paid out in the currency of the account

Isobel Ridley - Lavender Hill Clothing June 05, 2025 at 09:06 AM

Yes, this is what I thought but the latest shopify Editions says you can now have payouts in multiple currencies but I don’t seem to be able to activate it - perhaps I’ve misinterpreted the release!

Martijn Bohncke June 05, 2025 at 09:13 AM

Ah sorry for paypal or shopify?

Martijn Bohncke June 05, 2025 at 09:13 AM

In shopify we do have multi currency payout

Martijn Bohncke June 05, 2025 at 09:13 AM

they just charge 1% fee tough

Isobel Ridley - Lavender Hill Clothing June 05, 2025 at 09:14 AM

Sorry - I wasn’t clear it’s shopify I’m trying to set it up in but even when I follow the instructions from sidekick I don’t seem to be able to add it, perhaps it hasn’t been rolled out to our account yet!

Andrew Dowley June 05, 2025 at 09:21 AM

From this I might try and log into desktop, I've been trying on mobile - thanks!

Andrew Dowley June 06, 2025 at 08:44 AM

If anyone else does struggle with this, I've set it up to pay to the bank card linked to my bank account now. This won't work for large amounts but allows £1k at a time. Bit painful but at least I can draw the cash down now.