Michael Tucker's Profile

Michael Tucker

Recent Messages

#wholesale-tariffs - April 11, 2025 at 09:28 PM

Curious what others here are seeing in their D2C worlds. Are your brands or partners feeling the tariff pressure? Are you/they making moves—or waiting it out? Here's a quick snapshot of what we’re hearing across our eComm network this week:

How It’s Playing Out Across Our eCommerce Network:

• Some saw it coming. A few merchants stocked up early—especially those with lighter SKUs that could be flown in quickly via air freight. That speed let them land inventory before the new, higher tariffs took effect. It was a smart move for the right products.
• Others are hitting pause. Uncertainty is driving some to stop importing altogether. For those with agile supply chains, this leaves room to pivot fast when/if tariffs ease.
• Tariff Roulette. Some merchants have goods somewhere on the Pacific right now—shipped before the latest announcements, but arriving after. They’re unsure what duties will apply when containers land, and there’s been little clear guidance. It’s a wait-and-see situation.
• Price hikes incoming. One customer shared their tariff math (170% 😳), citing layers of increases they can no longer absorb. They're warning their customers now.
• Reevaluating sourcing—but cautiously. Many have explored alternatives for years but couldn’t justify the switch. Today, the unknowns are so great that change feels riskier than ever—especially for brands with specialized products.
• Renegotiation season? Some merchants are using this moment to reprice with suppliers. If tariffs drop later, those who locked in new rates might end up with a serious margin win.

#logistics-operations - April 11, 2025 at 01:09 PM

Yep! We know Kyle. A few people in my company wondering what peoples experience using it has been like. Appreciate you!

#logistics-operations - April 11, 2025 at 11:13 AM

Has anyone tried this? Curious if they like it? https://www.gooddaysoftware.com/

#general-chat - March 03, 2025 at 10:55 PM

One thing you may want to ask is: Is the deposit temporary? After x months of on-time payments, can we remove the deposit requirement? We typically hold a hard stance on deposits only when customers require terms; you could try pushing for terms (e.g. - net 30) in exchange for your deposit.

#general-chat - March 03, 2025 at 10:54 PM

We're seeing 3PLs requiring deposits more frequently, and it’s driven by a few key factors:

Larger players like Deliverr pioneered this approach, and we’ve seen ShipBob and ShipMonk follow suit. This shift is making deposit requirements more common, especially for new customers.

As others have noted, carriers require upfront payment, and this has become even more pronounced with UPS no longer accepting credit cards. Historically, 3PLs benefited from ~1-week terms with UPS, plus credit card float (~45 days on average). With UPS now charging fees for credit card payments, the pressure has increased for 3PLs to accelerate collections.

We’re committed to maintaining favorable terms for our customers where possible, but in many cases, we’re also requiring a deposit. That said, it’s negotiable depending on the situation.

#logistics-operations - February 19, 2025 at 01:36 AM

Yup^

#jobs-and-talent - February 10, 2025 at 02:42 PM

thank you!

#jobs-and-talent - February 10, 2025 at 02:36 PM

@Ash can you send me a dm with some of your work? Thanks!

#jobs-and-talent - February 10, 2025 at 12:51 PM

My agency diamondhook.com is looking for help creating videos for a client that makes phone cases. Deliverables are:
• In total ~30 videos per month (~10-15 unique videos, each develops 2-3 hooks)
• Theme split: customization 14 | durability 8 | practicality 8
• Each video need to have adaptations for the following dimensions: 1920x1080 | 1080x1920 | 1920x1080
• Duration: 15 seconds per video
Let me know if you know any good freelancers or agencies we could work with!

#general-chat - February 05, 2025 at 03:25 AM

Would love to help you at hooklogistics.com !

#logistics-operations - January 19, 2025 at 01:25 AM

I’ve used Extensiv for 4 years since starting my 3PL. We are switching off now for something better. So many bugs and other WMS have surpassed functionality. We are moving to Logiwa and potentially ShipHero if it doesn’t work out.

#logistics-operations - January 17, 2025 at 06:15 PM

We'd love to help you at hooklogistics.com !

#general-chat - January 17, 2025 at 06:14 PM

We cancel automatically and if they are high value then we reach out

#logistics-operations - January 06, 2025 at 07:00 PM

We'd love to help you at hooklogistics.com - we're in SoCal and NJ!

#everything-marketing - December 31, 2024 at 03:50 PM

I have a bikini brand (https://www.shewillrio.com) that continues to have issues with "content standards". Meta says "Your recommendations are suspended. Your Page is not eligible to be suggested to new people right now." However, I cannot figure out how to request a review. Has anyone had similar issues?

#jobs-and-talent - December 17, 2024 at 10:59 PM

We'd love to help at diamondhook.com. Here is some of our recent work: https://docsend.com/view/4jsebk4kmr9fp8p4

#logistics-operations - December 17, 2024 at 10:59 PM

Would love to help at hooklogistics.com !

#logistics-operations - December 12, 2024 at 02:48 AM

We'd love to help at hooklogistics.com! We have locations on both coasts. My email is michael@hooklogistics.com|michael@hooklogistics.com and can tell you more.

#jobs-and-talent - December 11, 2024 at 03:58 PM

One of my clients, strideline.com, is looking for a US Operations Manager. Let me know if interested!

#general-chat - November 07, 2024 at 12:22 AM

We'd love to help you at diamondhook.com !

#general-chat - July 05, 2024 at 01:26 PM

Our team at hooklogistics.com would love to talk to you ! My email is michael@diamondhook.com|michael@diamondhook.com

#logistics-operations - June 18, 2024 at 10:42 PM

What parcel service are you / they using?

#logistics-operations - June 12, 2024 at 03:50 PM

We can most likely help you at hooklogistics.com ! Shoot me an email at michael@diamondhook.com|michael@diamondhook.com

#general-chat - June 03, 2024 at 03:58 PM

Happy to talk at hooklogistics.com

#general-chat - May 29, 2024 at 04:32 PM

We have at diamondhook.com

#paid-media - February 23, 2024 at 03:53 PM

Would love to help at Hook Logistics !

#paid-media - February 14, 2024 at 04:35 PM

Our team at diamondhook.com would love to chat! Email me at michael@diamondhook.com|michael@diamondhook.com

#paid-media - February 14, 2024 at 04:35 PM

Our team at diamondhook.com would love to chat! Email me at michael@diamondhook.com|michael@diamondhook.com

#paid-media - February 14, 2024 at 04:33 PM

We'd be happy to help you at diamondhook.com ! email me at michael@diamondhook.com|michael@diamondhook.com

#paid-media - January 31, 2024 at 05:09 PM

Would love to help you at hooklogistics.com. My email is michael@diamondhook.com|michael@diamondhook.com if you’d want to jump on a call!

#paid-media - December 09, 2023 at 04:06 AM

We work with a couple skincare brands now at hooklogistics.com

#paid-media - November 09, 2023 at 04:25 AM

@Bernadette Judd we'd love to help at diamondhook.com!

#general-chat - November 01, 2023 at 10:36 PM

@Brystal Rosensweig we might be able to help you at diamondhook.com !

#paid-media - October 29, 2023 at 02:14 PM

We worked with Nuuds - see more at diamondhook.com

#general-chat - October 19, 2023 at 12:56 AM

Hi @Christena Manley we at www.diamondhook.com would love to help. DM me if interested!

#paid-media - October 02, 2023 at 09:03 PM

Happy to discuss more with our team/dev if interested. My email is michael@diamondhook.com|michael@diamondhook.com !

#paid-media - October 02, 2023 at 09:03 PM

Hey @Stefan Bozic in terms of the screenshot: customizing a collection on Shopify to act like that would not be a problem.

Buy buttons embedded on other sites can be a bit trickier to build / design perfectly.

#paid-media - September 30, 2023 at 09:05 PM

We do a lot of Shopify dev at Diamondhook.com 🙂

#paid-media - September 17, 2023 at 01:03 PM

Would love to talk- dm me if interested. Diamondhook.com We did Nik.co and https://www.sharmabrands.com 🙂

#general-chat - September 12, 2023 at 01:39 PM

That's me! www.diamondhook.com

#jobs-and-talent - August 22, 2023 at 01:31 PM

we also built https://www.nik.co 🙂

#jobs-and-talent - August 18, 2023 at 01:40 PM

my team at diamondhook.com would love to help

#paid-media - July 31, 2023 at 05:53 PM

Hi @Jessica Postiglione let me know if you'd want to learn more about hooklogistics.com

#tech-talk - July 27, 2023 at 04:06 AM

Hi @Amanda Berg, would love to chat more about our work at diamondhook.com . Here is more of our recent work: https://docsend.com/view/9kg5635m3t6p2kyi

#jobs-and-talent - July 26, 2023 at 05:21 AM

No prob @Christopher Parrett, email sent

#jobs-and-talent - July 25, 2023 at 07:48 PM

I pay $1500/mo for 2 companies that do a combined ~$4mm if you'd like an intro. Really like him as well.

#jobs-and-talent - July 24, 2023 at 04:36 PM

We have a few clients in apparel she might be a good fit for 🙂

#jobs-and-talent - July 24, 2023 at 04:36 PM

@Ellen and I would love an introduction at michael@diamondhook.com|michael@diamondhook.com and ellen@diamondhook.com|ellen@diamondhook.com

#the-welcome-mat - July 20, 2023 at 11:17 PM

HUGE PIXILATED FAN OVER HERE!

#general-chat - July 20, 2023 at 03:49 PM

Yes seem very high. Is this UPS Ground?