#tech-talk

Thread

Jocelyn Dunkley November 11, 2024 at 01:17 PM

Hi does anyone use a loyalty program on Shopify that ONLY tracks based on order spent, NOT by points?

I have a client that really doesn’t want to use a point model and only use it by order spend. The more you spend then the higher the tier and more benefits you’ll get. They have had a lot of trouble with all the usual loyalty players (Loyalty Lion, Yotpo, etc.) where you can track by order spend but when it comes to actually redeeming things it can only be recognized by points. They want to avoid points in any part of their loyalty flow.

Paolo C. November 11, 2024 at 01:50 PM

Without points, on top of my heads I think about Smile.io or Tiers by Bold Loyalty (part of Bold Commerce). Also Talon.one, but it's pricer, no clue how big is your client

Brandon Maskell November 11, 2024 at 02:09 PM

Agree on Smile.io. Just talked to them recently and they had flexible options for rewards.

Kate MacCabe November 11, 2024 at 03:07 PM

@Jocelyn Dunkley - https://www.heyethos.com/ is a newer platform loyalty that shifts away from point and more into a wide range of benefits. We're seeing brands have big success with it. If it's something your client wants to explore more, send me a DM and I can get everyone connected via email to the Hey Ethos founder.

Nathan Snell November 20, 2024 at 12:32 PM

@Jocelyn Dunkley depending on what they’re wanting to do there, we may be able to help at Raleon with the loyalty part of our platform.

We do support points, but because of our flexible rules and rewards, we have a number of brands that use orders more specifically to reward customers. They do that what we call purchase milestones.

For instance: they automatically grant a customer a free item with their second purchase after their first to help drive the second. Then another on 3rd, etc. No points involved.

Happy to walk you through it to see if it gets at what you need.