#tech-talk

Thread

Danny C November 08, 2023 at 02:42 PM

Can anyone recommend an AI tool that plug into Gorgias/customer service ticketing system and automatically drafts the response for the customer service agent?

Danny C November 22, 2023 at 05:00 PM

Thanks @Lenny Huynh !!

Danny C November 22, 2023 at 05:03 PM

@Paul Leeds - I share you concern and have thought about that too - I planned on still having my team use our macros first but then using AI to help rewrite some of the parts they need to tailor. I don’t want AI taking over the entire response since I agree that it is nowhere near perfect or knowledgable enough about our products, but I think AI can write a great first draft and then our team shifts their roles from fulll time writers to reviewers (which takes much less time)