#tech-talk

Thread

Jamie Bond (RUX Co-Founder) January 19, 2024 at 06:22 AM

anyone seeing CVR dropoff after enabling shopify checkout extensibility? could just be a coincidence. but it also messed with our GTM and affiliate tracking, so I couldn’t help but wonder what else it might have done.

Rory Armitage-Burns January 19, 2024 at 06:23 AM

Did you migrate your tracking to Customer Events?

Jamie Bond (RUX Co-Founder) January 19, 2024 at 07:08 AM

ya that fixed the google tracking. hasn’t resolved the avantlink tracking, maybe I need to move that there as well.

Jamie Bond (RUX Co-Founder) January 19, 2024 at 07:09 AM

but my conversion drop off is still very real, as it’s shopify data not google.

Rory Armitage-Burns January 19, 2024 at 07:43 AM

Weird - we’ve not seen the same - did you have any other customisations on your checkout? You should be able to download a list of things that will be affected by going to “checkout” under “settings”

Jamie Bond (RUX Co-Founder) January 19, 2024 at 04:55 PM

i’ll look into it. may just be a timing coincidence with something else. troubleshooting.