#cx-retention

Thread

Shope Adeyemi January 22, 2024 at 03:24 PM

Klaviyo Reporting: Looking to generate a report on email attributed non-first order purchases. The idea is actually measuring Klaviyo/email retention ability beyond first purchases.

Does anyone know if this is possible through Klaviyo's reporting system or would I need another tool (or combination) for this?

Lenny Huynh January 22, 2024 at 09:25 PM

I’m not sure exactly how to get this done, but a start could be creating a segment for customers who purchased more than once, and then importing into Shopify or GA4 to look at the source medium (email)

Shope Adeyemi January 23, 2024 at 07:01 PM

Thanks so much for this