#marketing-cx-cs-retention

Thread

Ronak Patel December 02, 2024 at 08:19 PM

Is anyone using a customer service tool for their website right now - if so who manages it? Having a big issues with our fulfillment team not getting back to customers in time <10 hrs when they get a shopify notification.

Ronak Patel December 03, 2024 at 03:22 AM

No that part is set up through shopify. I'm having trouble with them responding to potential customer inquires about products and other items through our contact us form.

Ronak Patel December 04, 2024 at 02:46 PM

Thanks <@U07UXLNTEMA>!

Dhruv Sood December 05, 2024 at 09:13 AM

@Ronak Patel
Richpanel is also a great alternative - they also have a lot of options to automate your customer queries.

Srini Ranganathan December 06, 2024 at 05:22 AM

+1 for Richpanel, works great and fairly priced
-1 for Gorgias

Srini Ranganathan December 06, 2024 at 08:45 PM

Fair pricing, good features, integration options. Gorgias is seriously overpriced for what it is

Sakshi Jain December 06, 2024 at 09:24 PM

I would highly recommend taking a look at Siena AI (it's an AI chat bot) that works on top of helpdesks for real time responses to reduce this friction.