#paid-media

Thread

Paul Leeds October 17, 2023 at 11:51 PM

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Hey Fam, what’s your best tips for attracting Customer Service Team Members who really WOW customers - think like Legendary Zappos Level C/X? 💎

Avneet Singh October 19, 2023 at 03:00 AM

I worked for Zappos for many years. The goal wasn't to hire experienced people but instead to have a roadmap and train them on your core values. DM me if interested and I can connect you to a few people that worked in that department.

Lisa McCaffrey October 19, 2023 at 05:10 PM

Hi Paul, This event is on in NYC on 10/26. Eli Weiss from Jones Road Beauty & Olipop has a great newsletter (here) on CX that you may find interesting. Eli echos Avneet's comment.

Documentation > Example of SOP in Notion / Customer Support Playbook.

Paul Leeds November 04, 2023 at 03:33 PM

Thank you all so much for the suppot!

** was on anniversary vacation. 😄

Anything I can do to help ya’ll. Anything you’re on the hunt for? @Bernadette Judd @Lisa McCaffrey @Avneet Singh
aHey I was on vacation Thank you

Dima Kim November 07, 2023 at 02:55 PM

@Bernadette Judd my team can help you with that. Would love to talk more over a call. DM’d you

Michael Tucker November 09, 2023 at 04:25 AM

@Bernadette Judd we'd love to help at diamondhook.com!

Paul Leeds November 09, 2023 at 04:34 PM

oh dope! I love the Always Pan. My grandmother in law gave it to us for our wedding last year haha. sending you a dm @Bernadette Judd