#general-chat

How do you handle transactions Shopify flags as potentially fraudulent, particularly for Facebook Shop? We got a "medium risk" of fraud on a large order through Facebook Shop (with no credit card CVV or phone number because Shop doesn't require them). Do we take the risk and send with signature confirmation?

Do we message the customer and ask for CVV and phone number? If we had a phone number, what would we ask the customer to get confidence that they aren't fraudulent? At what point or risk level do we just not take any chances and not fulfill the order?

Any other approaches we can take to protect ourselves without losing the sale in such a case?