Refund Policy

At Thread Archive, we strive to provide the best possible service to our customers. This Refund Policy outlines the terms and conditions for refunds on our subscription services.

1. Eligibility for Refunds

Refunds are available only for paid subscription plans and are subject to the following conditions:

• Refund requests must be made within the first 7 days of your current billing cycle.
• Only prorated refunds will be issued, based on the unused portion of your subscription.
• Free trial periods are not eligible for refunds.

2. Refund Process

To request a refund:

1. Contact our support team at support@threadarchive.com within 7 days of your billing date.
2. Provide your account information and reason for the refund request.
3. Our team will review your request and respond within 3 business days.
4. If approved, the prorated refund will be processed to your original payment method.

3. Prorated Refund Calculation

Prorated refunds are calculated based on the number of unused days in your current billing cycle. The refund amount will be the subscription fee paid, minus the cost of used days.

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees for billing cycles that ended more than 7 days ago.
• Any transaction fees or taxes associated with your subscription.
• Accounts that have violated our Terms of Service.

5. Cancellation of Service

Upon processing a refund, your paid subscription will be cancelled, and your account will revert to the free plan with limited features. You will retain access to your archived data but will lose access to paid features.

6. Exceptions

Thread Archive reserves the right to make exceptions to this policy at our discretion. We may also deny refund requests if we suspect abuse or fraudulent activity.

7. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at support@threadarchive.com.

Last updated: October 16, 2024