Privacy Policy

At Thread Archive, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Thread Archive is a service provided by Tirumala Resins Private Limited. Throughout this policy, "we," "us," and "our" refer to Tirumala Resins Private Limited and the Thread Archive service.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This may include:

• Name and email address
• Billing information
• Slack workspace data you choose to import
• Information about your use of our service

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns and trends

3. Data Retention

We retain your personal information and Slack data for as long as your account is active or as needed to provide you services. If you close your account, we will delete your personal information within 30 days, except as required to comply with our legal obligations or resolve disputes.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• With your consent
• With service providers who perform services on our behalf
• To comply with legal obligations
• To protect our rights, privacy, safety, or property

5. Service Providers

We may employ third-party companies to facilitate our service, provide service on our behalf, or assist us in analyzing how our service is used. These parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Paddle as Merchant of Record

We use Paddle as our merchant of record for processing payments. When you make a purchase, you will be providing your payment information directly to Paddle. Their use of your personal information is governed by their Privacy Policy.

7. Information Processing

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to our processing of your personal information

To exercise these rights, please contact us using the information provided at the end of this policy.

9. GDPR Compliance

For users in the European Union, we comply with the GDPR. We process personal data on the following legal bases: consent, contract fulfillment, and legitimate interests. You have the right to lodge a complaint with a supervisory authority if you believe we have violated your rights under the GDPR.

10. Security

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

11. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the bottom of this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@threadarchive.com

Last updated: October 16, 2024